Pricing policy, refunds, taxes and dispute handling for MesseDo services.
The Service must be paid in Ukrainian hryvnia (UAH) for Users identified on the territory of Ukraine. The Service is provided to any User whose personal account balance is positive, and the User pays for the Service according to the prices set in the User's personal account.
Payment is made on a prepaid basis: by online top-up through the User's personal account, or by transferring funds to Messedo's settlement account based on invoices generated by the User in their personal account and/or received upon request from finance@messedo.co.
The SMS Service is charged per SMS message sent. Each SMS sent by the User from their account on the Portal, or through the Messedo Portal by any other connection method (SMPP v3.4 or API), reduces the User's balance by the cost of that message.
SMS messages may be limited in length depending on the alphabet or coding used; information on how many parts a message was split into is displayed in the User's account. In this case, each part is charged as one sent SMS message.
Messedo reserves the right to change the pricing policy for termination (delivery) of SMS to Ukrainian subscribers on the networks of Ukrainian mobile operators, with subsequent publication of new prices on https://messedo.co. Messedo informs Users about new prices by publishing a notice on the Portal 7 (seven) calendar days before the date of the price change. The effective date of the new prices is the date of their publication on Messedo's website.
The User accepts that, due to market changes, prices for delivery to subscribers of mobile operators in other countries may change from time to time. Messedo may change its prices and subscription fees at its own discretion for such delivery types. Decreases and increases of tariffs take effect immediately after notifying the User by e-mail.
Price-change notices are sent by e-mail from rate@messedo.co to the e-mail address specified by the User during registration. New prices or fees take effect in the User's account accordingly. Price-change e-mails and account updates do not require any form of confirmation to take effect.
The User may cancel their account on the Messedo Portal at any time. If Messedo suspends or terminates the User's account or these Terms, the User accepts that they will not receive a refund or exchange for any unused balance or subscription fee for any part of the Services, any content or data associated with the account, or anything else.
Notwithstanding the above, funds added to a User's account in error may be refunded at Messedo's own discretion; the User must send a written request by e-mail to support@messedo.co together with the original invoice and a full explanation of the error within forty-five (45) days of the initial payment. Funds added to the account in error by other means are non-refundable.
If a violation of clause 2 of the Agreement occurs through the User's fault and causes damage resulting in losses to Messedo, the costs related to remedying the damage are reimbursed by the User in full, in accordance with the current legislation of Ukraine.
The User must pay any applicable taxes, if any, relating to any billing, purchases, transactions or other monetary interactions.
Payment information provided by the User in connection with purchases or transactions must be accurate, complete and timely. The User agrees to pay all costs incurred in connection with payment (including invoices) at the prices effective at the moment such charges arise.
All Service payments are processed by a third-party payment processor. The User acknowledges that Messedo is not liable for any breaches of security or confidentiality during the User's payment for the Services. Please contact finance@messedo.co if you have questions or need assistance.
All disputes regarding any payments made to Messedo must be sent by e-mail to finance@messedo.co within 45 (forty-five) days of the disputed payment, together with the original invoice and a full explanation of the subject of the dispute.
